In the event a member wishes to cancel an overnight bus trip, he or she must notify the trip leader immediately in writing (ie by email, not by telephone). Members must obtain written confirmation (ie by email, not by telephone) from the trip leader that notice of cancellation was received within the applicable time. Only the trip leader may determine a replacement for the seat cancelled. Those on the waiting list will be contacted to fill the vacated seat first before any others.
A cancelling member cannot simply swap places with another member. The cancelling member will be given a refund according to the refund policy below and the replacing member will register on the website.
A. Cancellation up to 45 days before trip departure date. Refund of amount paid less $100.00 non-refundable deposit.
B. Cancellation between 45 days and 8 days before departure date, no refund unless a replacement is found and payment has been made by the replacement. Refund of amount paid less $200.00 non-refundable deposit.
C. Cancellation 7 days (7x24h = 168 hours) or less before 12:01 AM of departure date. There is no refund. This means that within 7 days of departure, you are not eligible for a refund. Regardless of whether you are replaced or not, there is no refund of any amount. Please read this paragraph carefully!
D. All unused accommodation, lift tickets, meals, transportation and any other part of the trip package are not deductible and not refundable.
Refunds are made back to the credit card used for payment. Refunds take approx 3 weeks after your cancellation but the time depends on how quickly your own bank processes it.
HPSC reserves the right to cancel a trip, or refuse a trip application from any person. HPSC does not guarantee snow conditions at any destination at any time.
Members are responsible for arranging their own trip cancellation insurance and medical insurance. All insurance claims must be made by the participant to their own insurance company, HPSC cannot do this for you. HPSC will provide any receipts that you require to support a claim. We strongly recommend that you have travel insurance.